Lessons Learned
“This is an Xbox” and the cost of losing your core message
There’s a fine line between evolving your brand and overcomplicating it. Most companies don’t even realize they’ve crossed it until their long-standing audience starts asking...
Nike shows the risk of speaking to your “ideal customer” instead of your real audience
Most messaging decisions feel small when you make them. You make a headline tweak, add a sharper line, and generally try to...
The problem with viral marketing (and what Duolingo is doing next)
For the last few years, Duolingo has been one of the most recognizable brands on the internet. It’s “unhinged” marketing strategy—built on...