Lessons Learned

“This is an Xbox” and the cost of losing your core message 

Juliet Gallagher | May 15, 2026
There’s a fine line between evolving your brand and overcomplicating it.   Most companies don’t even realize they’ve crossed it until their long-standing audience starts asking...
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Nike shows the risk of speaking to your “ideal customer” instead of your real audience

Juliet Gallagher | May 15, 2026
Most messaging decisions feel small when you make them. You make a headline tweak, add a sharper line, and generally try to...
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The problem with viral marketing (and what Duolingo is doing next)

Juliet Gallagher | May 15, 2026
For the last few years, Duolingo has been one of the most recognizable brands on the internet. It’s “unhinged” marketing strategy—built on...
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