Back
• Live monitoring using monitoring tool Perform email and system monitoring of the inhouse network • Updating live reports using the Microsoft suite • Planning daily monitoring task • Escalating issues of note immediately and through the right channels. • Displaying a professional attitude and enthusiasm. • Creating process documents for each coverage and monitoring task. • Meet or exceed all performance and production goals and delivering to the organization set standard. • Monitor Alerts, events
• Strong knowledge of Microsoft office applications [specially Outlook and Excel]. • Strong knowledge of email and system monitoring tools • Ability to prioritize and multiple tasks. • Confident in handling email enquiries. • Strong attention to detail in a fast-paced environment. • Should be willing to work in rotational shifts and work from office • Strong interpersonal and excellent communication skills, both written and verbal
