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Customer Success Representative
Roles & Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyse customer data to improve customer experience.
• Ensure KPI expectations are being met
• Advice strategic changes to help meet KPIs
• Hold product demonstrations for customers.
• Onboard new clients.
• Acts as a Customer Advocate Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.

Requirements:

• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Tools: MS Excel, Power Point, presentation skills and experience necessary.

Package: Up to 8 LPA
Shift timing: EST (6.30 PM to 3.30 AM)

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